Job Summary

To provide quality food and beverage service that is consistent with the SBU’s SOP at all times.

Duties and Responsibilities

• Ensure that all colleagues’ activities adhere to and support the JA Resorts & Hotels Quality Standards.

• Provide a link between kitchen and service areas.

• Provide table and/or counter service of all menu items.

• Provide table and/or counter service of alcoholic / non-alcoholic beverages.

• Update food and beverage knowledge required to carry out duties

• Consistently monitor quality of food and beverage being served, and report to the supervisor or assistant outlet manager.

• Perform all assigned duties efficiently; technically correctly, following LQA (Link Quality Analysis), Standard Operating Procedures and Company Policy.

• Be aware and follow HACCP Procedures and Fire Safety Procedures.

• Follow and complete assigned tasks on time.

• Arrange necessary mise-en-place and side stations accurately to run operation smoothly.

• Be aware of the reservations in the assigned section.

• Greet the guest and present the menus according to the SOP (if applicable).

• Take the food and beverage order from the guest using up selling skills (if applicable).

• Know all the drinks prices, cocktail, shooter, wine and champagne lists.

• Enter all food and beverage orders in to the POS system and ensure that customer orders are assembled properly in kitchen and the bar.

• Serve drinks and food according to the guest orders.

• Verify that customers are satisfied with their orders and if not take immediate actions to resolve the problems.

• Refilling customer drink orders throughout the meal.

• Clear all the chinaware and glassware when guest finished their meals and drinks

• After guest left re set the tables for next diners immediately.

Experience and Skills

• High School or equivalent.
• Vocational Diploma or certificate.
• HACCP – BASIC
• Food Hygiene – BASIC
• Minimum one year experience in similar role and property rating.
• Basic knowledge and experience of non-alcoholic and alcoholic beverages.
•  Knowledgeable in food and beverage service standards.
• Experience and knowledge in upselling.
• Knowledge of cashiering procedures. Knowledge how to use POS.